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pills
Legal Documents
Pills Platform
Effective Date: 25 August 2026
At Pills, we take privacy, security and the responsible handling of information seriously.
This Privacy Policy explains how Pills (“Pills”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you use the Pills platform, including our web applications and the Pills Companion mobile application.
The Pills platform includes:
This Privacy Policy applies to information collected through our websites, applications, services and Pills Companion, unless a separate privacy notice is provided for a particular service or processing activity.
The Pills platform is operated by: Nipharm Phamacies - [manager@nipharm.co.uk]
For privacy-related questions or requests, you can contact us using the details above.
Where Pills provides services to a pharmacy, pharmacy group or other organisation, that organisation may also have responsibilities as a data controller for information processed through the Pills platform.
Depending on how you use Pills, we may collect and process different categories of information.
This may include:
Where Pills is used by a pharmacy or organisation, we may process information relating to that organisation, including:
Depending on the Pills application you use, information may include data relating to:
The exact information processed depends on how your pharmacy or organisation configures and uses the relevant Pills services.
Pills Companion is the mobile companion application for the Pills platform.
Depending on the features you use, Pills Companion may request access to your device's camera and may process information captured through the camera.
Pills Companion can scan QR codes.
Information contained within a QR code may be captured and processed as part of the relevant Pills workflow.
Pills Companion can scan Data Matrix codes.
Information contained within a Data Matrix code may be captured and processed as part of the relevant Pills workflow.
Pills Companion can allow users to capture documents using the device camera.
Documents captured through the application may contain personal, pharmacy, business, prescription or other information.
You should only capture documents where you have the appropriate authority and lawful basis to do so.
Pills Companion may use Optical Character Recognition (“OCR”) technology to extract text or information from captured documents.
OCR processing may convert information contained in an image into machine-readable information.
Because OCR technology may occasionally produce errors, extracted information may need to be reviewed and verified by the user before it is relied upon.
Pills Companion requires access to your device camera for features such as:
Camera access is requested through the permissions provided by your mobile operating system.
We do not use the camera for unrelated purposes.
You can manage camera permissions through your device settings. If camera access is disabled, certain Pills Companion features may not function.
When you use Pills or Pills Companion, we may collect certain technical information automatically.
This may include:
We use this information primarily to:
We use personal information only where we have an appropriate legal basis to do so.
Depending on the circumstances, we may use information to:
We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless we have a lawful basis to do so and provide any additional information required by law.
UK data protection law requires organisations to have a lawful basis for processing personal information.
Depending on the circumstances, Pills may rely on one or more of the following lawful bases:
Where processing is necessary to provide the Services under an agreement with you or the organisation you represent.
Where processing is necessary for Pills to comply with a legal or regulatory obligation.
Where processing is necessary for our legitimate interests, or those of another party, provided those interests are not overridden by your rights and interests.
Examples may include maintaining service security, preventing misuse, providing technical support and improving service reliability.
Where we rely on consent for a particular processing activity, we will request consent where required and explain how you can withdraw it.
Where appropriate, we may rely on another lawful basis permitted under applicable data protection law.
We determine and document the appropriate lawful basis for each processing activity.
Pills is designed for pharmacy environments and may process information that relates to medicines, prescriptions, patients or healthcare activities.
Some information concerning an individual's health may constitute special category data under UK GDPR and receives additional protection. Where we process special category data, we must identify both an Article 6 lawful basis and an appropriate Article 9 condition, together with any additional requirements that may apply.
The precise legal basis and role of Pills will depend on the specific service, processing activity and relationship between Pills and the organisation using the platform.
Where Pills processes personal information on behalf of a pharmacy or organisation, that organisation may determine the purposes and means of the processing and may act as the relevant data controller.
Pills will process such information in accordance with applicable contractual arrangements and data protection requirements.
When you use Pills Companion to scan a QR code, Data Matrix code or document, the information captured may be transmitted to Pills systems where required to provide the relevant functionality.
The information contained within a code or document is determined by the source material and may contain personal or sensitive information.
You are responsible for ensuring that you have the appropriate authority to scan and process the information.
Pills does not intentionally collect unrelated information from your device simply because you use the scanning functionality.
Documents captured through Pills Companion may be processed to provide document scanning and OCR functionality.
Depending on the workflow, information extracted from documents may be:
The exact handling of scanned documents depends on the particular Pills service and configuration.
We do not use document contents for advertising purposes.
Pills Companion does not require access to your:
unless a particular feature is introduced that requires such access and you are informed about the purpose and asked for the relevant permission.
The camera is used for the scanning and document-capture functionality described in this Privacy Policy.
We do not sell personal information.
We may share or provide access to personal information where necessary to operate the Services, comply with legal obligations or provide services requested by you or your organisation.
This may include sharing information with:
Trusted third-party providers that support services such as:
Where third parties process personal information on our behalf, we seek to ensure that appropriate contractual and security arrangements are in place.
If you use Pills through a pharmacy, company or other organisation, authorised administrators within that organisation may be able to access information associated with your account or workflows according to the permissions and configuration established by that organisation.
We may disclose information where required by law, regulation, court order or other lawful request.
We may also disclose information where reasonably necessary to protect the rights, safety, security or property of Pills, our users or others.
Some of our service providers or technology infrastructure may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place.
These safeguards may include an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
Further details about relevant international transfers can be provided where required.
We use appropriate technical and organisational measures designed to protect personal information against:
Security measures may include access controls, authentication, encryption where appropriate, monitoring, logging and other technical safeguards.
However, no internet transmission, software application, device or storage system can be guaranteed to be completely secure.
Users are also responsible for maintaining appropriate security of their accounts and devices.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable legal, regulatory, contractual or operational requirements.
Retention periods may vary depending on:
We do not retain personal information indefinitely without a reason.
Where information is no longer required, we will seek to delete or anonymise it in accordance with our applicable retention procedures.
UK GDPR's storage-limitation principle requires organisations to justify how long personal data is retained and generally not keep it longer than necessary.
Depending on the circumstances and applicable law, you may have rights including:
These rights are subject to legal exceptions and limitations.
If Pills processes your personal information on behalf of your pharmacy or organisation, you may need to exercise certain rights through that organisation as the relevant data controller.
If you want to request deletion of your Pills account or personal information, please contact us using the details provided below.
Where your information is processed by Pills on behalf of a pharmacy or other organisation, we may need to refer your request to that organisation.
Deletion may not always be possible where we are required or permitted by law to retain certain information.
Our website may use cookies and similar technologies to:
Where required, we will request appropriate consent before placing non-essential cookies or similar technologies on your device.
Pills Companion may use technically necessary technologies required to operate the application.
We may use technical analytics, monitoring and diagnostic tools to understand application performance and identify technical problems.
This may include information such as:
We will seek to limit this information to what is reasonably necessary for the relevant purpose.
Any third-party analytics or diagnostic providers used by Pills should be identified in our internal records and, where required, in appropriate privacy information.
We may occasionally contact users or organisations about Pills products, services, updates or other relevant information where permitted by applicable law.
Where marketing consent is required, we will request it appropriately.
You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
Service, security and account-related communications may still be sent where necessary to provide the Services.
Pills is designed primarily for pharmacy professionals, organisations and authorised users.
Our Services are not intended to be used independently by children.
We do not knowingly collect personal information from children for purposes unrelated to the provision of our Services.
If you believe that a child has provided personal information to Pills inappropriately, please contact us so that we can review the situation.
Pills may integrate with or rely upon third-party services, including infrastructure providers, payment providers, communication services, app stores, analytics providers and other technology providers.
These third parties may process information according to their own privacy policies and contractual arrangements.
Where appropriate, we will provide information about relevant third-party processing in our privacy documentation.
Pills Companion is distributed through third-party mobile application stores, including the Apple App Store and Google Play.
Apple and Google may collect certain information independently when you download or use applications through their platforms.
Their processing is governed by their respective privacy policies and terms.
Pills does not control the privacy practices of Apple, Google or other third-party platform providers.
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
When we make material changes, we may notify users through the website, application or other appropriate communication channels.
The “Effective Date” at the beginning of this Privacy Policy indicates when the current version became effective.
If you have concerns about how we process your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), where you believe your data protection rights have been infringed.
Information about contacting the ICO is available through its official website.
© 2026 Pills. All rights reserved.
© 2026 Pills. All rights reserved.